Terms of Service

Sessions are 2 hours long unless otherwise agreed upon.

Tutors/Counselors will round down to the nearest quarter hour for billing (so if a Tutor/Counselor works with a Student for 2 hours 10 minutes, the Student is charged for 2 hours).

If the Parent or Student would like to add individual hours once a package runs out, the rates are as follows:

Private Tutoring - $125/hr
Group Tutoring - $175/hr
Athletic, Career, and College Counseling - $175/hr
Founder’s Circle - $275/hr

Prices of packages and individual hours are subject to change.  The only way to lock in a particular rate is to purchase a package or hours at that rate.  Packages purchased with the Company are non-refundable, but Tutoring packages are transferrable among other tutors, just as counseling packages are transferrable among other counselors, and so forth.

Hours expire after 6 months of inactivity (or in other words, 6 months after the last session) unless otherwise specified in writing.

If the Parent or Student is not satisfied with the assigned Tutor/Counselor after the first session, the Company agrees to send another tutor to repeat the first session, free of charge.

While Founder’s Circle sessions are typically limited to weekdays, weekend time slots are available at "time-and-a-half" to accommodate students who urgently need/want to meet. (So if the meeting is for 2 hours, 3 hours will be deducted from the package.)

The Company offers proctored exams for standardized tests on most Saturdays and Sundays at various locations. Test prep students are encouraged to take these proctored exams to supplement tutoring sessions. Proctored exams can be scheduled by contacting orders@gecollegeprep.com and purchased at www.theprepportal.com/proctored-exams. If no payment is made, the Company will deduct 0.5 Tutoring hours from the student’s account.

Payment can be made one of three ways:
Online — pay by credit or debit card on our website at www.gecollegeprep.com
Phone — pay by credit or debit card by calling the office at 888-917-7737
Mail — send check or money order to 555 S. Barrington Avenue, Suite 101, Los Angeles, CA 90049

All payments must be received before sessions can be scheduled.  (NOTE: The billing system the Company uses, PrepPortal, deducts hours when a Tutor/Counselor creates session reports, which simultaneously logs the Tutor’s/Counselor’s hours for payroll; if there are no hours remaining for the system to deduct, the Tutor/Counselor cannot complete the process to get paid!)

The Tutor/Counselor reserves the right to cancel a session if a payment has not been made.

All parties are expected to update their contact information in PrepPortal should it change at any time.

The Tutor/Counselor will send a confirmation email to the party selected above with the agreed-upon dates and times for everyone’s records.

All Parties understand that scheduling is done on a first-come, first-served basis. Last-minute scheduling requests cannot always be granted, so the Company strongly recommends booking sessions as far in advance as possible.
The Company cannot guarantee availability of the Tutor/Counselor and is not responsible for any resulting damages.

All parties agree to arrive on time, fully prepared.  If any party is going to be more than 10 minutes late, they must inform the other via text or phone to avoid the assumption of a “no-show.” The parties can be reached at the contact information provided in PrepPortal.

If the Tutor/Counselor is late, he/she will do whichever is most convenient for the Parent and Student: stay late to complete the full length of the session or end at the agreed-upon time and only charge for the time worked, making up for the lost time in a future session.

If the Student is late, the Tutor/Counselor is entitled to leave at the previously agreed-upon time and bill for the full length of the session.

The Tutor/Counselor will record assignments, along with the date and time they are due (if determined), in the Great Expectations College Prep notebook.  This notebook will be provided in the first session.

The Parent and Student understand that homework is absolutely vital to improvement and that it is up to the Student to complete it. The Company is not accountable for lack of progress on the Student’s part if homework assignments are not completed.

For test prep students, the Tutor will often assign full exams in a single sitting (3.5-4 hours) to build endurance and focus.  While the Company strongly recommends utilizing our proctored exams, a Student may take an exam independently but is encouraged to do so in an unfamiliar setting in order to closely mimic the real testing environment.

Session Reports are online summaries and updates of the Student’s strengths, weaknesses, improvements, etc.  Once the Tutor/Counselor enters his/her notes on PrepPortal, the Parent and Student will receive an automatic report via email within 24 hours of the completion of a session.

The Parent and Student agree to review said Session Reports and contact the Tutor/Counselor with any questions or concerns.  They also agree to clarify any assignments or suggestions that are, in any way, unclear.

The Company offers a 10% credit for any referrals Parents and/or Students send its way.  For example, if a Parent’s friend purchases a package for $2,000, the Parent will receive a $200 credit towards future sessions.  

The new family must mention the referring Parent’s (or Student’s) name when initially booking their package to activate the credit.  If two unrelated Parents and/or Students refer the same family, they will each get a 5% credit.  The referral credit is not applicable if a new family joins a referring family’s group for group tutoring; it is only applicable for private tutoring/counseling pacakages.

The Company recommends that a Parent be present during all sessions held in the home. Should the Parent disregard this recommendation, he/she releases the Company and Tutor/Counselor from any/all liability.

Whether a session is held inside the home or in a public location (including but not limited to a coffee shop, library, bookstore, etc.), the Parent and Student agree to hold harmless the Company and Tutor/Counselor from liability for personal injury or property damage which may arise by reason of, or as a result from, participation in or travel to/from said activities.

The Company reserves the right to remove a tutor/counselor from any situation that it considers dangerous, inappropriate, or otherwise unacceptable.

All parties acknowledge that they have been introduced to one another by Great Expectations College Prep.

The Parent and Student specifically acknowledge that the Tutor/Counselor is contracted/employed by the Company and has been referred in good faith; they therefore agree to not do business privately with the Tutor/Counselor for a period of twenty-four (24) months after the final session with the Company.