Last-minute cancellations make it extremely difficult, if not impossible, to fill time slots. Therefore, the Company maintains the following cancellation policy:
Tutors: 50% for same-day cancellations and 100% for less than 2 hours' notice
Counselors: 50% for less than 24 hours' notice and 100% for less than 2 hours' notice
Founder's Circle: 50% for less than 36 hours' notice and 100% for same-day cancellations
Group Tutoring Cancellations: If a student is unable to attend his/her scheduled group session, 100% of the session duration will be deducted from his/her account. If all students must cancel or reschedule, the entire group is subject to 50% of billable amount for less than 36 hours’ notice and 100% for same-day cancellations.
Cancellations must be made in writing via text or email. The parties can be reached at the contact information provided in PrepPortal. Proctored exam cancellations must be made via email to the office staff (firstname.lastname@example.org) by 12:00pm the Friday prior to the exam to avoid forfeiting payment.
If a Tutor/Counselor cancels on a Student within the aforementioned parameters, the Student receives one future cancellation free of penalty.